It makes our day here at VanDyke Software when we get feedback from our customers.
We get particularly excited about hearing how customers use our software
to make their business work better and more securely. Here are some stories
from customers about how they use our products in their work.
If you'd like to share how you use VanDyke Software in your work with other visitors to our site, use this
form and we'll contact you with any questions we might have.
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"Thank you very much for your help; it's
nice to know there are real people out there."
—Daniel
Bailey, SecureCRT and SecureFX user |
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"Thank you VERY much for all your help. I
really wish all tech support people were as knowledgeable and helpful
as you and the other VanDyke people that I've dealt with."
—Dan
Miller, AnaCom Inc. |
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"Thanks for creating what is arguably the
best SSH terminal client out there. I work with many people who
use PuTTY because it's free, but after seeing SecureCRT, there
have been more than a few converts. I've been a customer for quite
a few years and don't see that changing if the current level of
quality continues."
—Stefanie Slamon, Network Engineer |
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"Thank you so much for processing my feature request. I switched to using CRT/SecureCRT about 5 years ago after a decade with another emulator program, and I'd just like to express my appreciation for continuous improvements to SecureCRT and your willingness to include customer requests."
—Dylan
VanHerpen, Field Network Engineer, Verizon Enterprise Solutions
Group |
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"I've been with the product since CRT and
in all that time, aside from a recent re-licensing issue, the product
has been so good I've never needed support. I enjoyed working with
you recently on getting Kerberos/GSSAPI working. If only all tech
support were like yours!"
—Peter
Deuel, IT Specialist at a leading global investment banking, securities,
and investment management firm |
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"Your U3 version is great. It's just what I need, as I often have to SSH into a piece of equipment away from my desk. Now I don't always have to grab my own laptop. I just have my flash drive with the U3 SecureCRT installed and can use any computer to SSH with all my sessions configured."
—Tom Phelan, Peddie School |
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"I used to use Putty and then I tried SecureCRT. I found this product worth every dollar I spent."
—Glenn Copeland, zen ink |
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"I appreciate the great support I get from VanDyke.... That is a good part of the reason I renewed my [SecureCRT and SecureFX] updates."
—Charles McKinnis, SecureCRT/SecureFX user
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"Your level of support, even though I do not yet have a license, impresses me to no end."
—Nikhil Sharma |
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"You just made a believer out of me — I just purchased SecureFX.... I want to thank you for your time and willingness to answer questions and peruse log files. I now feel confident with the SecureFX program."
—Timothy Franz, Texas Health and Human Services Commission
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"I've been using Vandyke products since 1996 and champion your software everywhere I go, despite open source and free alternatives... SecureCRT (and now SecureFX) is consistently at the top of my "must have" software list.... [The shared session database] was fantastic to see when I started using SecureFX."
—Greg M. Crist, Jr., Fire Up Media, Inc. |
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"[SecureCRT] is definitely one of the best
software products I've ever used. It's easy to use and I can do
everything I want."
—Raphael Muther, SecureCRT user
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"You guys are good! I can say without a doubt that VanDyke
exemplifies great tech support."
—Brad Holman, IT Manager, Family Healthcare Associates |
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"SecureCRT and SecureFX are by far the best
terminal emulator [and file transfer] programs I have used in past
17+ years of networking. Also, special thanks to a wonderful sales
and support staff."
—Matt Matin, Network Engineer, LandAmerica Financial Group Inc.
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"I'm impressed with how fast and how good a response you provided, especially since I'm not even a licensed user yet... I appreciate you [taking my suggestions] into consideration for a future release. The more I hear about SecureCRT, the more I like it!"
—Chris Davis, Systems Analyst, Digicon Corporation/NEI |
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"Your developers have fixed my problems with this new build. This is why I always nominate your company whenever the PC mags ask for "good support" companies—you never stop trying until you get the job done."
—Greg Flint, Programmer, Purdue University
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"First off, great program (SecureCRT/SecureFX). I use it every day and couldn't live without it... You've been very tenacious about getting to the bottom of this problem and getting me a feasible work-around. More software companies need customer service reps like you."
—Kevin Autrey, Computer Software Consultant |
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"I've been using SecureFX for years and I must say, this is one of the best products I've ever installed on my boxes... We are a 100% consulting business, and we must deliver first class solutions to our customers. Your response time is great. Your behavior earns respect—this is real customer care. Thank you for supporting me."
—Raphael Mutti, Consultant
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"Your support staff is an inspiration to us. SecureFX is a dream to use. I am probably one of your most satisfied users!"
—Tad Elliott, Starfall.com |
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"[Your follow-up to my feature request] is
exactly why SecureCRT is the only shareware I have ever considered
worthy of paying for. I program routers all day and SecureCRT is
my stethoscope."
—Leon McCalla, CaribbeanLink, Inc.
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"I continue to be amazed at the support I
receive from VanDyke Software. You people at VanDyke are great!"
—David
Chladek, Systems Administrator, North Harris Montgomery Community
College District |
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"Your technical support totally rocks! I am
very pleased with you and your company and you have my loyalty.
Your company is creating a new standard on what customers should
expect both for product and support."
—Rick Sangha, Infrastructure Practice,
Global Technology Management Group
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"...We appreciate you and your colleagues
at VanDyke taking customer inquiries seriously, enhancing your
product continuously, and keeping track of feature requests as
well as contacting customers in such cases. It's good to know that
there are still companies that are acting this way."
—Frank
Hartmann, SEW-EURODRIVE |
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"I have been in this field almost 30 years, and have used many different kinds of terminal emulators. Of all of them, VanDyke offers really top drawer support — the very best."
—Dan Gray, Innovative Solutions
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"I'm impressed by your response and technical ability. You
obviously know your product well. Many companies boast that
they offer support for their products but to actually
experience it this good is very rare."
—Andrew Kendall, Senior IPT Networks Support Engineer,
Orange PCS Ltd |
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"Thanks for your fast response."
—Eduard Layritz, Communication Systems Engineer, Siemens
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"You folks at VanDyke Software have been great to do business
with since I first bought AbsoluteFTP from you last century.
It's the most reliable tool in my workflow."
—Peter Raulerson, The ParaMarketing Group
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"Thanks for your prompt reply. You guys absolutely deliver fabulous support!"
—Angela Hills, National Medical Solutions
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"Thank you so much for helping me so patiently,
especially considering this is pre-sales support.... You guys rock!
I have never had this positive an experience with any other company
before. You guys do listen to customers!"
—Mitsuko Yoneyama, Adobe Systems, Inc.
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"I am a consultant and use SecureCRT and SecureFX
in the development and maintenance of a couple of e-commerce solutions.
I must say I have never had the need to look anywhere else for an
SSH client."
—Thomas Kristiansen
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"I wanted to extend my thanks to VanDyke software
for providing not only an outstanding product — which has
set my standards for a useful and functional Telnet and Secure Shell
client — but also phenomenal customer service."
—Justin Wolfram-Larue
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"I use SecureCRT to administer the production
and test servers and SecureFX to upload the files. Many of the files
are maintained by other individuals, so I use Quick Synchronize
to find out which files on the server have changed."
—Scott Margason
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"I switched to SSH after we got cracked —
it was a wake up call to shut down nonsecure protocols like Telnet
and FTP."
—Christopher Ward
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"I've tried other freeware packages and have
been unable to find the right options along with reliable scroll
back (one of my most used features)."
—Dan Eichholz
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"I use SecureFX and SecureCRT ... to safely
manage the various surveys we run for our members.... We need to
make sure that their data, and their customers' data, is safe."
—Peter Saiia
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"As head of our company's IT department, it's
nice to know I can go on vacation and still be able to respond to
an emergency."
—Curtiss Wilson, Chief Information
Officer
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"SecureCRT has more features than any similar
product I've used. A great example is the Activator tray utility.
I [also] like to be able to save sessions and transfer them around
as I need to."
—Greg Weir, Tucows Content Division
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"Knowing our data is secure is one of my top
priorities. You can never be too secure. We risk violating the trust
of our customers, and exposing them and their personal information
to abuse."
—J. Cornelius, Vice President of Operations
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"With our hosting environment, we wanted to
give clients the ability to get to their web site via SFTP only
— and your stuff works great for that.... I watch out for
one port and turn off all the other services"
—Brad Stec, System Architect, eROI
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"I'd suggest that I needed some kind of functionality
and, within a few weeks, you guys would produce palpable results....
You always improve your products in useful ways. I can actually
use every enhancement you put into it."
—Brad Stec, System Architect, eROI
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"SecureCRT lets employees change user settings,
such as background colors, without affecting the next employee who
logs onto that machine."
—System Administrator, online catalog
division of a luxury retailer
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"We leveraged the trigger feature in VShell
to load our import engine to upload files in real time into our
production system... Because of the triggers, I'm able to update
our SQL database in almost real time after a city updates their
data."
—Jeramie Mercker, Software Architect,
Georgia Municipal Assn.
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"Because of the flexible way you handle groups
in both VShell's Virtual Directory structure and its Access Controls,
I haven't had to touch the configuration... it is simple for me
to add a new city when one comes on board — it only takes
me about five minutes to set them up."
—Jeramie Mercker, Software Architect,
Georgia Municipal Assn.
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"I'm a network engineer and need to login to
various routers, switches, and UNIX systems on a daily basis....
You make an essential program for my job, and every new version
has made my job easier."
—Peter Gutierrez, Network Analyst, OIT/Network Services, UMass Amherst
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"When we allowed customers to manage their hosted
web sites via FTP, we were constantly warding off attacks on our
systems. It cost quite a bit in time and resources. It was time
to reign in the ropes."
—Tim Trombley, The Net Werx
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"No clients explicitly asked for us to turn
off FTP, but in an overall sense, security on many fronts is important
[to our clients].... They assume we are doing everything we can
to protect their data."
—Tim Trombley, The Net Werx
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"SecureCRT is a well-thought out and useful
connection tool. We can't believe we used to "make do"
with old-fashioned Telnet applications."
—Lynne Seamans, Operating Systems Manager,
Millersville University
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"With CRT (and now SecureCRT), I can easily
do my work from virtually anywhere on the planet... Who needs or
wants an office!"
—Keith Brown, IT Consultant
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"SecureCRT is the first program that I start
in the morning and the last that I shut down in the evening...SecureCRT
is unmatched for its stability."
—Erik Olsen, System Administrator,
web hosting company
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"SecureCRT is easy to use and it simply works.
Adding access for a new host is just a click away. There is nothing
complicated to deal with."
—Peter Gloor, Lotus Notes/Domino consultant
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"Although there are plenty of free and functional
Secure Shell clients out there... there are a number of features
in SecureCRT that make it irreplaceable. The support for tabs in
5.0 is fabulous."
—Tim Eck, Software engineer, Terracotta,
Inc.
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"I switched to SecureCRT when the security restrictions
that Sarbanes-Oxley spawned came into effect. It has proven to be
extremely powerful and feature rich."
—Craig Kaminski, SCADA engineer, Gas
pipeline company
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"I used CRT for a long time before switching
to SecureCRT for security reasons. I prefer using SecureCRT to test
our routers since it's more user-friendly and (secure) than some
other options out there."
—Scarlett Duplantis, Business development
manager, Netjam, LLC
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