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"I have to say that VanDyke's customer support just
blows me away. I have NEVER worked with a company
that works as hard as you folks do to make sure your
customers can get the job done! Thank you again for
all your hard work - I REALLY appreciate it!
—Bob Whitty, Programmer, Southern States Cooperative
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"I must admit that I initially had reservations with paying
such a high premium for terminal and ftp applications. However,
given the very positive experiences that I've had with your
customer service/support and the prompt resolution of bugs, the
higher price is well worth it. I no longer have any reservations
and will suggest that our company move to SecureCRT and SecureFX
as our enterprise-wide standard."
—Xavier Clarke, Systems Engineer
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"Thanks for a great product. SecureCRT has saved me time
and nerves for over 10 years."
—Sergei Simonenko, Chief Technology Officer, Altertech Group
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"SecureCRT serves all my remote access needs for ssh
and sftp (I bundled SecureFX with purchase). I like
the fact that the accounts created can be used in
both SecureCRT/FX with no problem. All the KnownHosts
and Session files are centrally located making migration
to another machine seamless."
— Shane King, SecureCRT/SecureFX customer
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"Your support couldn't be better! Outstanding! Professional,
courteous! Hats-off to the telephone reps and those
responsible for training them. Your team is very impressive
(all the way from receptionist, to sales, to support)."
— Allen Walden, SecureFX customer
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"I am very impressed with your team's ability to answer
and resolve questions on the first call. Many companies
aspire to have such a high success rate on connecting
and closing calls like you do — few actually do it! I
would not hesitate to recommend your company and product
to anyone looking for SFTP solutions!"
— Alan Takimoto, Solution Architect, HP Education Services Canada
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"Once again you folks have demonstrated how all software
providers today should be — awesome customer service!"
— David Bareiss, Farm Credit Financial Partners
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"I have been using VanDyke's software since 2000. It's
very valuable and I'm using it almost every minute of
the work day. We purchase upgrades to keep current and
I have never had to use your support team."
—Phil Eschallier, 10 Types Inc., SecureCRT & SecureFX user
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"I really like the personal attention VanDyke
affords its customers — you guys have a customer for life
as far as I'm concerned."
—Vik Evans, SecureCRT and SecureFX user |
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"You just made a believer out of me — I just purchased SecureFX.... I want to thank you for your time and willingness to answer questions and peruse log files. I now feel confident with the SecureFX program."
—Timothy Franz, Texas Health and Human Services Commission
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"I've been using SecureFX for years and I must say, this is one of the best products I've ever installed on my boxes... We are a 100% consulting business, and we must deliver first class solutions to our customers. Your response time is great. Your behavior earns respect — this is real customer care. Thank you for supporting me."
—Raphael Mutti, Consultant
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"Your support staff is an inspiration to us. SecureFX is a dream to use. I am probably one of your most satisfied users!"
—Tad Elliott, Starfall.com |
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"Your technical support totally rocks! I am
very pleased with you and your company and you have my loyalty.
Your company is creating a new standard on what customers should
expect both for product and support."
—Rick Sangha, Infrastructure Practice,
Global Technology Management Group
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"You folks at VanDyke Software have been great to do business
with since I first bought AbsoluteFTP from you last century.
SecureFX is the most reliable tool in my workflow."
—Peter Raulerson, The ParaMarketing Group
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"Thanks for your prompt reply. You guys absolutely deliver fabulous support!"
—Angela Hills, National Medical Solutions
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"I switched to SSH after we got cracked —
it was a wake up call to shut down nonsecure protocols like Telnet
and FTP."
—Christopher Ward
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"With our hosting environment, we wanted to
give clients the ability to get to their web site via SFTP only
— and your stuff works great for that.... I watch out for
one port and turn off all the other services."
—Brad Stec, System Architect, eROI
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"When we allowed customers to manage their hosted
web sites via FTP, we were constantly warding off attacks on our
systems. It cost quite a bit in time and resources. It was time
to reign in the ropes... No clients explicitly asked for us to turn
off FTP... They assume we are doing everything we can
to protect their data."
—Tim Trombley, The Net Werx
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"Thank you very much for your help; it's
nice to know there are real people out there."
—Daniel
Bailey, SecureCRT and SecureFX user |
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"I appreciate the great support I get from VanDyke.... That is a good part of the reason I renewed my [SecureCRT and SecureFX] updates."
—Charles McKinnis, SecureCRT/SecureFX user
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"I've been using VanDyke products since 1996 and champion your software everywhere I go, despite open source and free alternatives... SecureCRT (and now SecureFX) is consistently at the top of my 'must have' software list.... [The shared session database] was fantastic to see when I started using SecureFX."
—Greg M. Crist, Jr., Fire Up Media, Inc. |
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"SecureCRT and SecureFX are by far the best
terminal emulator [and file transfer] programs I have used in past
17+ years of networking. Also, special thanks to a wonderful sales
and support staff."
—Matt Matin, Network Engineer, LandAmerica Financial Group Inc.
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"First off, great program (SecureCRT/SecureFX). I use it every day and couldn't live without it... You've been very tenacious about getting to the bottom of this problem and getting me a feasible work-around. More software companies need customer service reps like you."
—Kevin Autrey, Computer Software Consultant |
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"I am a consultant and use SecureCRT and SecureFX
in the development and maintenance of a couple of e-commerce solutions.
I must say I have never had the need to look anywhere else for an
SSH client."
—Thomas Kristiansen
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"I use SecureCRT to administer the production
and test servers and SecureFX to upload the files. Many of the files
are maintained by other individuals, so I use Quick Synchronize
to find out which files on the server have changed."
—Scott Margason
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