What can I do if I receive a "Failed to create root key" error message?

This error may occur in versions of SecureFX® prior to 3.0 if the database files or the directory in which they reside have READ-ONLY or other restricted permissions so that the files cannot be modified. More rarely, this error message may also be the result of the session database somehow becoming corrupted. This can happen if the program does not shut down properly

The following steps may help solve the problem.

1. Please make sure you are using our latest official release of SecureFX, which can be downloaded from the following location:
   
   http://www.vandyke.com/download/securefx
   
   This version includes fixes for some known problems that were present in earlier versions.
2. Go to your SecureFX installation directory (e.g., C:\Program Files\SecureFX) and find the following two files:
   
   SecureFX.idx
   SecureFX.dat
   
   
3. Make sure that the permissions on both of these files are NOT set to READ-ONLY. Additionally, make sure that you have write permissions in the installation directory (you should have the ability to change the permissions on these files and modify files in the directory).
4. Run the SecureFX program and open the "Session Database Location" dialog on the Options menu. Verify that the path displayed in this dialog is identical to the installation directory found in step 1.

If taking these steps does not solve the problem, then the database may be corrupt. If you can, please e-mail to us as a MIME attachment a copy of the SecureFX.idx and SecureFX.dat files in your SecureFX install directory. Also, if you believe you can reproduce the problem, please include any reproducible steps that may have contributed to your session database becoming corrupted. In the meantime, you'll need to delete, rename or move the corrupted session database files to get them out of the way.

5. Rename or delete both of these files or move them to a different directory. Unfortunately, there is currently no way to recover the data in these corrupted database files, which means that any personal sessions you created are lost. We apologize for the inconvenience.
6. At this point, install the latest version of SecureFX again, which will include a new copy of the original session database.

Note that simply uninstalling and reinstalling SecureFX alone will not fix the problem because the uninstall program intentionally does not remove session database files.