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NEWS YOU CAN USE FROM VANDYKE SOFTWARE®

A Monthly Newsletter – October 2004

What a great season fall is in New Mexico. You can smell green chile roasting all over town, what seems like every dual-wheeled diesel pickup and stock trailer clogs the streets for the State Fair, and the Balloon Fiesta fills the skies with hundreds of candy-colored orbs. This year it's even raining – not so special if you live in Holland, Hawaii, or Thailand, but big news here in the high desert. All of which puts us in a great mood to respond to feedback from our users, which is a good thing, because ever since the new forums went online, there have been lots of suggestions on how to improve our software. The main topic this month is how we track and use customers' improvement suggestions. We also have a handy tip that tells how to enable Windows shortcut keystrokes to coexist with the SecureCRT® command session's keyboard control. Finally, two new customer stories show how Tucows and eROI, Inc. support customers securely with VanDyke Software applications.

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Contents
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1. Feature – What Does VanDyke Do With My Feedback Anyway?
2. Tip – CUA Copy And Paste In SecureCRT
3. Heard On The Forums
4. LISA Conference Reminder
5. Web Content Update: Customer Success Stories
6. New Releases
7. Current Releases

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1. Feature – What Does VanDyke Do With My Feedback Anyway?
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Once upon a time, you had an idea on how to improve a VanDyke Software application and sent e-mail about it to our Customer Support group. They politely replied with a comment from a support engineer, a developer, or the mysterious "jpv" (VanDyke's Founder and President). And you just might have seen "your" feature appear in a future software release. Or maybe you thought of an enhancement, and then didn't get around to sharing it, figuring "Aw, they won't pay any attention." In the interest of encouraging you to keep those (online) cards and letters coming, here's a look at exactly what we do with all those great suggestions.

VanDyke Software receives plenty of product suggestions by e-mail, from bug reports to interface enhancements and even the occasional new product idea. But there's a fresh face in town this year: the web-based forums. They have succeeded beyond anyone's expectations in raising the frequency, intensity, and quality of customer interaction. To judge by posted comments, it works for users as well. Of course, you are welcome to keep using your favorite mail tool, where communication is private and free-form.

Recent newsletter issues have covered the forums, so we will limit ourselves to how they serve to capture enhancement ideas. While there are currently five active forums, the prime area for product improvement ideas is currently the Roadmap forum. Many threads have been running for several months and demonstrate how users and staff can evolve both need and function from an opening thought. Of course, the biggest benefit to posting on the forum instead of sending e-mail to Support is the chance to see how other users respond with modifications and counter-suggestions. This kind of rich discussion helps VanDyke Software staff elevate our understanding of a potential new feature beyond a single individual's or organization's requirement.

Whether suggestions come in by e-mail, forum post, or Pony Express, all are entered in the tracking database. From there, they are reviewed and discussed regularly by the product managers and developers. Customer information is tracked to allow follow-up and off-forum investigation. We won't go into setting priorities, but rest assured that there are few new capabilities introduced into any product that aren't associated with some customer requests. Tabbed SecureCRT and CRT(TM) sessions have been at the top of the customer wish list this year. This major interface revision
controls two or more shell and SFTP sessions from one main window. As indicated last month, this one has moved beyond the planning stages and is currently being field-tested.

We hope this description of how we act on enhancement requests encourages you to join in, whether by forum, e-mail, or our web feedback forms (just click on "Got a question or comment" on any of our web pages). Your ideas help keep us close to our customers, so we can live up to our motto "We Listen. Then We Make Software Better." Yes, it's time to point your browser to:

   http://forums.vandyke.com

Who knows, there might be a free t-shirt in it....

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2. Tip – CUA Copy And Paste In SecureCRT
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If you're a programmer or Emacs user, or if you live in your shell all day, you probably don't want anything getting in the way of sending key sequences like CTRL+A, CTRL+C, CTRL+F, and CTRL+V to the remote. Nevertheless, there is a little-known session option in SecureCRT and CRT™ that is very handy when you want to use familiar Windows copy and paste keystrokes.

To change the way that SecureCRT and CRT handle certain key sequences, you can modify the session option "CUA copy and paste" found in Session Options / Options / Advanced. "CUA copy and paste" controls whether CTRL+A, CTRL+C, CTRL+F, and CTRL+V are interpreted as Windows commands or sent to the remote as control sequences. "CUA copy and paste" is turned off by default, sending these key sequences directly to the remote system.

If you turn on "CUA copy and paste", these key sequences will have their standard Windows meanings. This is especially useful if you are accustomed to using Windows commands.

In most cases, especially if you're a UNIX user, you'll want to keep "CUA copy and paste" turned off, since many UNIX programs and shells use these control sequences.

Note: The copy and paste key bindings, CTRL+INSERT (copy) and CTRL+SHFT+INSERT (paste) can be used whether or not "CUA copy and paste" is disabled.

Read this and other tips online at:

     http://www.vandyke.com/support/tips/index.html

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3. Heard On The Forums
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One significant thread recently concerned how to submit a dump file to help engineers get to the bottom of a crash error. There is currently a "sticky" posting on the General forum describing how to create and submit crash dumps.

To visit or participate in the Roadmap, General, File Transfer, Secure Shell, and Scripting forums please point your browser to:

    http://forums.vandyke.com

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4. LISA Conference Reminder
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The 18th LISA conference, held November 14-19, 2004, in Atlanta, Georgia, USA, deserves to be on your fall conference calendar. This year the title is "System Administration Reality – Automation, Configuration, and Users". Don't miss any of the fun: the Howard Ginsberg keynote, the LISA game show, and all the WIPs and BOFs a techie could ever desire in between!

We'll be attending LISA again this year. All conference attendees will receive our latest t-shirt in their conference bags (last year's shirt was a big hit). We're interested in knowing more about what you hope to learn at LISA this year if you are planning to attend. If you're going, please send an e-mail to .

For more information on LISA '04 visit the Usenix web site:

    http://www.usenix.org/events/lisa04/

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5. Web Content Update: Customer Success Stories
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Two new customer success stories were posted to vandyke.com this past month. Both focus on improving network security. eROI, Inc., an e-commerce company, uses the VShell™ server to offer a secure file transfer solution for their web hosting services. Respected download site and internet services provider Tucows describes how their Content Division uses Secure Shell and the SecureCRT client to better protect their network.

Read more on the eROI, Inc. VShell-based solution:

    http://www.vandyke.com/customers/success/eroi.html

Read about Tucows and SecureCRT:

    http://www.vandyke.com/customers/success/tucows.html

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6. New Releases
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There has been no new activity in maintenance and official releases during the past month. Please see the Current Releases section below for a listing of available releases.

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7. Current Releases
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The following lists the latest official product releases:

The following lists the latest official product releases:
  SecureCRT 4.1.8
  SecureFX® 2.2.7
  Entunnel™1.1.2
  CRT 4.1.8
  AbsoluteFTP® 2.2.7
  VShell 2.3.2 Server for Windows
  VShell 2.3.2 Server for UNIX
  Red Hat Linux 7.x
  Red Hat Linux 8.x
  Red Hat Linux 9.x
  Red Hat Enterprise v2.1/v3
  Solaris 8
  FreeBSD 4.8
  HP-UX 11
  Mac OS X 10.2
  AIX 4.3/5.2

To download any of our current releases, go to:

  http://www.vandyke.com/download/latestreleases.html

All VanDyke Software products may be downloaded and evaluated free for 30 days. Licenses include one year of free upgrades and unlimited access to our expert technical support.


Pass it along! If you find this monthly newsletter helpful and informative, forward it to co-workers or friends, or tell them where to sign up.

     http://www.vandyke.com/support/newsletter.html


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Mailing Address
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  VanDyke Software, Inc.
  4848 Tramway Ridge Drive, NE
  Suite 101
  Albuquerque, NM 87111 USA


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VanDyke Software, AbsoluteFTP, CRT, Entunnel, SecureCRT, SecureFX, and VShell are trademarks or registered trademarks of VanDyke Software, Inc.

All other products and services mentioned are trademarks or registered trademarks of their respective companies.

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