VanDyke Software

Cookie Usage

Cookie Usage

This Cookie Usage applies to the website www.vandyke.com ("Website") for VanDyke Software ("VanDyke").

By accessing our Website, you agree that this Cookie Usage will apply whenever you access the Website on any device.

Why We Use Cookies
The VanDyke Website uses "cookies". A cookie is a small file of letters and numbers that is placed on your computer's hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited the Website before or if you are a new visitor, and to enhance your online experience by saving your preferences while you are visiting the Website.

Cookies We Use
Most of the cookies we use are "personalization cookies" which are used to recognize repeat visitors to the Website, and "analytics cookies" which monitor how visitors use the Website. We have listed in the table below the specific cookies that we use and the purposes for which we use them. You will see that we have also identified whether they are session cookies or persistent cookies. "Session cookie" is a commonly used description for a cookie which stores information about user page activities to allow users to be recognized within a website so any page changes or item or data selection is remembered from page to page. "Persistent cookie" is a commonly used description for a cookie which helps websites remember your information and settings when you visit them in the future.

Cookie Name Type Duration Purpose More Information
First-Party Cookies        
User Identification ID Functionality Persistent A cookie we use to identify a returning user and aid in pre-populating requested form data when appropriate.  
tipID Functionality Persistent A cookie used to record the category of the most recently expanded product tip section.  
gdpr_id Essential Persistent A required cookie used to record the user's agreement with our privacy policy.  
ORDER_ID Essential Session A required cookie used to track the progress of a shopping cart session.  
           
PHP Session PHPSESSID Essential Session This cookie is essential for the PHP programming language to maintain a session with users. PHP.net
           
Third-Party Cookies        
Google Ads Conversion Analytics Persistent Google uses cookies to help businesses that buy ads from Google determine how many people who click their ads end up purchasing their products. The conversion tracking cookie is set on your browser only when you click an ad delivered by Google. Google
           
Matomo (Piwik) Tracking _pk_id Analytics Persistent These cookies are used to collect anonymous information about how visitors use our site. We use the information to compile analytical reports which help us improve our website.

The cookies collect information such as the number of visitors to our website, how they arrived there (e.g., directly from the Internet or through linking from another website) and tracking which web pages they visited.
Matomo
_pk_ses Analytics Persistent  
_pk_ref Analytics Persistent  
           
vBulletin Forums vdsforumlastactivity Functionality Persistent VBulletin is a third-party product used for our support forums and it uses these cookies to enable functions such as showing whether a thread or forum you are viewing has new posts since your last visit, or to automatically log you back in when you return to the site after being away for a while.  
vdsforumlastvisit Functionality Persistent  
vdsforumsessionhash Functionality Session  
           
FastSpring JSESSIONID Essential Session FastSpring is a 3rd party eCommerce provider used to process international orders. This is a required cookie used during the checkout process. FastSpring
           
Wistia __distillery Function Persistent We use Wistia for our video delivery system and it does collect anonymous viewing data to measure engagement in order to improve current and future videos.

No personal information or data that might identify you is captured at any time and we have elected to anonymize the captured data so no IP addresses are recorded or stored.
Wistia

All information collected through the use of cookies is encrypted and we do not use cookies to collect information such as credit card numbers.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all the Website features.

Web Beacons
Certain pages on the Website may contain "web beacons" (also known as Internet tags, pixel tags, or clear GIFs). These web beacons allow VanDyke to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by VanDyke.

IP Addresses
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit the Website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance the Website.

Further Information and Complaints
VanDyke takes its users' concerns seriously. If you believe that VanDyke has not complied with this Cookie Usage, or if you have any questions about our privacy practices in general, please email us at legal@vandyke.com.

If you have a complaint, please describe in as much detail as possible the ways in which you believe that VanDyke has not complied with this Cookie Usage. We will investigate your complaint promptly.

Changes to the Cookie Usage
We may change this Cookie Usage from time to time by updating this page. Check this page from time to time to learn about any changes.

This Cookie Usage was last updated: 19 September 2018.