One Year Software Updates and Support
When you purchase a software license from VanDyke Software, you
receive a perpetual license to the current official
version of the product (at the time of your purchase) as well as
the following benefits:
- Unlimited access to software updates for one (1) year from the
date of license purchase, with no limit on minor or major releases.
- Unlimited free technical support by email for one (1) year.
- Toll-based telephone technical support for one (1) year.
Software Eligibility
If you have questions about whether you can update without charge
or you need to pay for an upgrade to a recent release, please see
the Update Eligibility page for your product
in the Pricing section.
Software Maintenance
One year after your license purchase, access to software
updates and technical support expires. Depending on the number
of VanDyke Software licenses you have purchased, you can use
one of the following options to extend access to technical
support and
product updates.
Client licenses:
One to 24 licenses
For those with up to 24 client licenses, a license upgrade purchase
will extend access to product updates and technical support for one (1) year. Additional years of updates and support are also available.
25 or more licenses
For those with 25 or more client licenses, a software maintenance purchase will extend access to product updates and technical support for one (1) year. Additional years of updates and support are also available. For more information or
a price quote, please contact VanDyke Sales.
Server licenses:
One license
For single server license holders, a license upgrade purchase will extend access to product updates and technical support for one (1) year. Additional years of updates and support are also available.
Two or more licenses
For those with two or more server licenses, a software maintenance purchase will extend access to product updates and technical support for one (1) year. Additional years of updates and support are also available. For more information or
a price quote, please contact VanDyke
Sales.
Complete information about updates and upgrades including pricing can be found
on our upgrades page.
For those customers who have been out of maintenance for an extended
period, please contact
sales and we will be happy
to work with you on an individual basis.
