Why use download accounts?
In order to comply with U.S. Bureau of Industry and Security regulations regarding the export of strong encryption software, we collect contact information from individuals who download our software. This information is checked by a third party company to make sure that individuals are not on denied parties lists or located in countries to which export of strong encryption software is restricted. (You can find out more about our export policies here.)
VanDyke Software download accounts are generated automatically the first time you fill out the download account registration form (not to be confused with license purchase registration). Passwords are automatically generated, and the specified email address becomes the username for your download account. This allows you to download in the future by simply entering your username (email address) and password, rather than having to fill out a new export verification form every time.
I purchased a license. Why require a separate download account? Why not automatically generate my download account when I make a purchase?
Our software is available for download before purchase. We want individuals to have a chance to test it and make sure it will work as desired in their environment before purchasing anything. The vast majority of people will evaluate the software first, and only purchase a license after they have decided that it will function as desired. In a great number of cases, the person who places the order is not the same person who will be using the software. Also, many downloads occur without a corresponding license purchase. This is why the download mechanism is kept separate from the license purchase mechanism and why download accounts are not automatically created.
How do I change my download account information?
You can change your download account information by visiting the following secure link:
If you have forgotten your password, or would like to change it, you may request an email password reset.
If you modify your email address, a notification message will be sent to both the new email address and the prior email address associated with your download account.
Note that changing your download account information will not change your license registration. To change your license registration information, please contact our Orders Department.
Your opt-in email subscriptions to new release announcements are managed separately from your Download Account and license registration. You can update your email subscriptions on our Subscriptions page.
Is there anything else that my download account could be used for, or is it only useful for downloading installers from your website?
On rare occasions, VanDyke Software support staff may request one or more files that are either too large to be attached via email, or need to be transferred in a way that is more secure/reliable than an email attachment. In such cases, your download account can be authorized for the purpose of uploading files. Should this become necessary, VanDyke Software technical support staff will provide you with specific instructions.
How do I get additional help?
If you have questions or feedback, please contact our Technical Support Team for assistance.