VanDyke Software provides excellent customer support for SecureFX, even for users who are still in the 30-day free evaluation period.
In-House Software Support
Many free file transfer programs offer limited, if any, customer support. Other file transfer programs may outsource customer service to call centers that make access to a live person a real challenge and that may provide little useful support.
VanDyke Software's support team is in-house. Our own technicians take your calls and emails and respond quickly with expert solutions.
Like all VanDyke Software products, SecureFX is available to download for a free 30-day evaluation. During most software trial periods, there is no support. However, VanDyke Software's support team will help to answer any questions that might arise during your evaluation of our secure file transfer program. Most of our customers who seek assistance during their evaluation find they need no further help once they purchase SecureFX.
Online Support Resources
Before you even need to call or email our support team, you may find answers to many of your questions about SecureFX on our online forums, Tips/How-Tos, and FAQs for SecureFX and the included SFXCL command-line tool (Windows only).
If the SecureFX support you need involves software maintenance, you do not need to call or email our team to get information or access to updates. VanDyke Software releases updates regularly, many of which are free for SecureFX users with an eligible license. To receive automatic notification of software updates, subscribe to our product announcement list, What's New email notification or RSS feed or follow us on Twitter.
Learn more about software maintenance update notifications.
If you are relying on FTP for your file transfer operations, your data is at risk. SecureFX uses a number of supported secure file transfer protocols to protect your data. For increased security and expert customer service, download SecureFX for a free 30-day evaluation. To get started:
Please contact us for assistance in finding the right solution for your organization.